Privacy Policy

WeHost Ltd operates as a Data Controller for a GDPR cause. To answer and complete your booking enquiry we must collect personal details about you. This policy outlines how we will collect, use and store personal data about you. At all times we will protect and respect your privacy. By submitting an enquiry with us, you are consenting to us storing and processing this information as set out below.

When we collect data

When creating an enquiry form or emailing us we must collect specific personal details in order to answer your event enquiry. We also collect personal data during an event in order to run the event effectively. We may also collect data from you for marketing purposes, this data could include your name, address, email address and phone number.

What data do we collect

Name, address, telephone numbers, email address, details of your visits to our website (see Cookies), personal details including guest names on applications such as Zoom to help tailor our services to you. We may also collect images and recordings of the event.

Cookies

Our website uses cookies, some of these are essential. Some cookies are non-essential and are used to track visitor actions on the site, track where visitors have come from or to improve customer experience. Cookies are not harmful and do not hold any information e.g. address or DOB. You can choose to accept cookies by ticking the notice which appears at the top of the screen when you enter the site, alternatively you can ignore this notice which could result in some of our site not operating properly for you and your use of the site may be impaired. We may collect details about your device and visits to this site including IP address, browser type, device type, page interaction information, traffic data and location information. This is information to help us provide the best online experience for our customers and does not identify any individual. Sometimes we use content from other websites including Google maps, Google Adwords, Youtube, Facebook and Instagram. These sites also use cookies, so by accessing this content you may also be sent cookies from these sites. You can check these individual websites for further information on the cookies they use.

How we use your data

We will use the data you provided to respond and complete your event booking enquiry. If you have agreed to receiving marketing and promotional materials we may use your provided data to contact you via post, email, phone or text message with information about offers, news and products or to send surveys or feedback requests. You have the right to opt out of your data being used for marketing purposes at any time by giving us a call on 07766220075. Third Parties – We will not pass on your personal information to other users of the website and we will only ever pass on your personal details to a third party if it is necessary to fulfil a specific service on your behalf or as part of our normal business activities. Any details passed on will be transferred in a secure manner. At times, third parties ‘manage’ our data, for such services as mailing, website development and profiling. Information is given securely and only to approved suppliers. Our website contains links to and from other websites. If you follow a link from our site to another site, please be aware that the third party site will have its own privacy and data protection policies and we are not responsible for how they may collect their data.

How we protect data

Storage – Once data is received, we will take all reasonable steps to ensure your data is secure to prevent unauthorised access to it. All information you provide is stored on secure databases and our IT systems are password protected.

How long we store data

We will only keep your information for as long is necessary for the purpose of which it was collected.

What legal basis is for processing data

Our lawful bases for processing data are as follows; Consent – consent has been obtained to use personal data Legitimate Interest – we use your data to pursue our legitimate interests in such ways which would be reasonably expected in order to operate our business and which does not impact on the freedom or rights of customers.

Your rights

You have the following rights in relation to your data:

Right to access, rectification, erasure, data portability, object and automated decision making (including data profiling).

If you would like to exercise any of these rights please write to WeHost Ltd, Oakholt, Norwich Road, Barham, IP6 0PP or you can call us on 07766220075. Please note that in some circumstances we will still need to retain certain data in order to comply with our legal obligations. If a subject access request is put forward, we will send the information within one month and free of charge – this will be sent in a protected file. Please note that we will ask some security questions to prove your identity before disclosing any data. If you are not happy with the way we have handled your data or responded to your requests you can lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns or by phone on 0303 123 1113.

Changes to our Policy

We reserve the right to update this policy from time to time and we will keep you informed by updating this statement on our website.